At Canopy Club Events, we care deeply about safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your details when you interact with us—whether online through our website or offline.

In this Privacy Policy, we, us, or our refers to Canopy Club Events (ABN 96 689 586 963).

What personal information we collect

The information we may collect about you includes (but isn’t limited to):

• your name, images, and contact details

• your date of birth or age

• your payment details (such as credit card or other payment information)

• feedback, survey responses, or customer service history

• details about how you use our website and services

• any extra information you choose to share with us

• information provided by third parties (such as Google, Facebook, or our payment partners)

How we use your personal information

We may use, store, and share your personal information for purposes such as:

• giving you access to and improving our website and services

• communicating with you and responding to your enquiries

• processing payments, invoices, and administrative tasks

• conducting market research, analysis, and business development

• running promotions, marketing campaigns, or competitions

• complying with our legal obligations and handling disputes

• considering applications for employment or collaboration

Sharing your personal information

We may disclose your personal information to:

• service providers who support us in delivering our events and services

• our employees, contractors, and trusted partners

• sponsors or promotional partners

• potential investors, business partners, or buyers of our business assets

• courts, regulators, or law enforcement when required by law

• third parties who help with marketing, analytics, or payment processing (which may include organisations located outside Australia, such as Google Analytics or Facebook)

By sharing your personal information with us, you acknowledge and agree that it may be stored or processed overseas. While we take steps to work with reputable partners, not all overseas organisations are bound by the Australian Privacy Principles (APPs).

Sensitive information

Some information (like details about your health, beliefs, or background) is considered “sensitive” under privacy law. We will only collect, use, or disclose this type of information with your consent, or where required or authorised by law.

Your rights and choices

You are in control of your information. Here are some of your options:

• Consent – by providing us with your personal information, you consent to its collection and use in line with this Privacy Policy.

• Access – you may request details of the information we hold about you (an admin fee may apply).

• Correction – if your information is out of date or incorrect, you can ask us to update it.

• Restrict/Unsubscribe – you can opt out of direct marketing at any time.

• Deletion – you may request we delete your information, subject to legal requirements.

• Complaints – if you’re unhappy with how we’ve handled your personal information, please contact us. We’ll investigate and respond in writing.

Overseas transfers

Sometimes your personal information may be transferred to countries such as the United States, the United Kingdom, or EU nations, where privacy protections are similar to those in Australia. However, overseas organisations may not be subject to the same privacy laws, and we cannot guarantee full compliance with the APPs outside Australia.

GDPR (for individuals in the EU/UK)

If you are located in Europe or the UK, you may have additional rights under the General Data Protection Regulation (GDPR). These rights may include access, correction, restriction, or erasure of your data, as well as the right to object to certain processing activities.

Security

We are committed to keeping your information safe. We use physical, electronic, and management measures to reduce risks of loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee the security of information transmitted over the internet.

Cookies and analytics

We may use cookies, web beacons, and analytics tools (such as Google Analytics) to understand how our website is used and to improve your experience. These tools may also be used for remarketing and targeted advertising. If you provide personal information through our website, it may be linked to cookie data.

Links to other websites

Our website may contain links to other sites. Please note that we are not responsible for the privacy practices of third-party websites.

Updates to this policy

We may update this Privacy Policy from time to time by publishing the latest version on our website. Please check back to stay informed.

Contact us

If you have questions, concerns, or requests relating to your personal information, please reach out to us:

Canopy Club Events (ABN 96 689 586 963)
📧 hannah@canopyclub.events